Privacy Policy


Last updated April 8, 2016

Nextpoint, Inc. (“Nextpoint” or the “Company”) is committed to protecting the privacy of your information. This Privacy Statement describes Nextpoint’s information practices. 

Information Collected
  • When you request additional information or register for services, the Company will ask you to provide basic contact information.
  • When you purchase services online, the Company will ask you to provide billing information.
  • Nextpoint uses common Internet technologies, such as cookies and Web beacons, to keep track of interactions with the Company’s Web sites and emails.
Use of Information
  • Nextpoint uses information collected to provide you with the services you request.
  • Nextpoint may use information collected to provide you with additional information about the Company’s services, partners, promotions, and events.
  • Nextpoint may use information collected to improve the Company’s Web sites and services.
  • Nextpoint does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. Nextpoint may share information collected with other companies that work on Nextpoint’s behalf.
  • All personal and financial information collected by the Company will be deleted within 90 days of termination of customer relationship.
  • Nextpoint will delete all customer information in the event of bankruptcy.
  • In the event of a merger or acquisition, all personal and financial information collected by the Company will be subject to deletion or continued retention at the customer’s discretion.
  • Customers may update or change their registration information by contacting us at customersupport@nextpoint.com.
  • For more information about Nextpoint’s use of information collected, please click here.
Customer Data

Customers of Nextpoint use the Company’s services to host data and information (“Customer Data”).

  • Nextpoint will not review, share, distribute, or reference any such Customer Data except as provided in the Nextpoint Customer Terms Agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the Nextpoint Customer Terms Agreement, or as may be required by law.
  • Nextpoint will not intentionally collect or knowingly allow anyone under 13 to provide us any personally identifying information. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet.
  • Nextpoint will retain your Customer Data only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you. We take all reasonable steps to insure that your Customer Data is accurate, up-to-date, complete, relevant and not misleading. If you would like Nextpoint to delete your Customer Data, please notify us at info@nextpoint.com. Nextpoint further agrees to notify you upon accessing our applications of any changes made to this Privacy Policy.
  • Nextpoint uses a third-party intermediary (Authorize.net) to manage credit card processing. This intermediary is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on the Company’s behalf. Nextpoint users credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Service will retain your Customer Data only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you. We take all reasonable steps to insure that your Customer Data is accurate, up-to-date, complete, relevant and not misleading. If you would like Nextpoint to delete your Customer Data, please notify us at info@nextpoint.com.
  • In any instance of merger, acquisition, or change in ownership of Nextpoint, all rights and responsibilities under this Privacy Policy will remain in force and will be assumed by the successor entity. In the case Nextpoint ceases to exist operations, all Customer Data will be deleted in the normal course of cessation of operations.
  • Customers may update or change their Customer Data by editing their user information in the application. To update a user profile, please login to nextpoint.com with your username and password and click ‘Profile.’ To update Billing Information or have your registration information deleted, please email info@nextpoint or call (773) 929-4000. To discontinue your account and to have information you maintained in the Service returned to you, please email info@nextpoint or call (773) 929-4000. Requests to access, change, or delete your information will be handled within 60 days.

For more information about Nextpoint’s use of customer data, please view our Customer Terms Agreement here.

Safe Harbor 

In accordance with our commitment to protect personal privacy, Nextpoint adheres to the principles of the Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission. The seven principles and fifteen Frequently Asked Questions (FAQs) referred to in this policy constitute the Safe Harbor privacy framework. These principles and FAQs may be found at:www.export.gov/safeharbor.

Communications Preferences
  • Every marketing email from Nextpoint contains instructions on how to opt out of receiving further marketing emails from the Company.
  • If you provide Nextpoint with contact information, you may choose how the Company uses your information by contacting us here.
  • For more information about managing communications you receive from Nextpoint and instructions for updating information provided when registering for the Company’s services, please contact us here. 
Web Site Navigational Information

Nextpoint uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”) . This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.

Cookies

Nextpoint uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, Nextpoint’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your Web browser. Unless you choose to identify yourself to Nextpoint, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Us” or a “30 Day Free Trial” Web form), you remain anonymous to the Company.

There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have chosen to identify yourself to Nextpoint, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Service and to process your online transactions and requests. Session cookies are required to use the Service.

Nextpoint uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web sites. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Service.

Nextpoint may use information from session and persistent cookies in combination with Data About Nextpoint Customers to provide you with information about the Company and the Service.

Web Beacons

Nextpoint uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Nextpoint may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Nextpoint uses Web beacons to operate and improve the Company’s Web sites and email communications. Nextpoint may use information from Web beacons in combination with Data About Nextpoint Customers to provide you with information about the Company and the Service.

IP Addresses

When you visit Nextpoint’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, Nextpoint uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.

Nextpoint also collects IP addresses from Customers whey they log into the Service as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.

Third Party Cookies

From time-to-time, Nextpoint engages third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit the Company’s Web sites. Nextpoint may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. This Privacy Statement does not cover the use of third party cookies. 

Changes to this Privacy Statement

Nextpoint reserves the right to change this Privacy Statement. Nextpoint will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect. 

Problems or Complaints with Nextpoint Privacy Policy

If you have a complaint about Nextpoint compliance with this privacy policy, you may contact us at info@nextpoint.com. If we are unable to resolve your complaint to your satisfaction, you may elect to proceed with eTrust’s Privacy Policy Complaint Service by completing the complaint form.

Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Illinois applicable to agreements made and performed in Illinois, excluding the application of its conflict of laws provisions. You agree that any action or suit brought by a party to enforce or adjudicate your rights under this Agreement shall be brought in the federal or state courts located in Chicago, Illinois.

How to Contact Us

Questions regarding Nextpoint’s Privacy Statement or information practices should be directed to hello@nextpoint.com or by mail:

Nextpoint Privacy
4043 N. Ravenswood Avenue, Suite 317
Chicago, IL 60613


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